Customer Support

We certainly do not consider ourselves doctors. We are providing a little-known product to the Western World, and one that we feel has proven itself effective through hundreds of years of successful use in a highly advanced, though relatively unknown civilization, China.

The questions answered here are not intended to replace the consultation of a doctor or certified health-care specialist. Please consult your physician before changing any medical treatment.

1. How do I take your products? Is it necessary to make a tea of them?
   Our products are offered in either capsule, pill, tablet or tea bag form. This eliminates loose, bulk teas which can make for inconsistent dosage and waste. Capsules and pills should be taken as one would take any dietary supplement: swallowed whole with a beverage of your choice. Our labels do recommend that the products in Tablets must be dissolved in hot water to form a mild, pleasant-tasting tea. Please follow the brewing instructions on the box for tea bags. Remember, always follow recommended dosage instructions.
2. May I take all the products I have ordered during the same period of time?
   Our herbalists advises that no more than two curing teas be taken during the same period of time to avoid substance counteracting with another. It is recommended that you start and finish no more than two curing teas during any given period to ensure that you are gaining full potency from each and every product. When too many different substances are consumed together, there presents an increased chance that one product's effectiveness will be weakened by another.
3. May I take herbal supplements at the same time I take my regular vitamins and homeopathic herbs?
   There should be no conflict in taking herbs at the same time you take your daily vitamins. However, it is advisable to allow at least two hours between taking any homeopathic remedy.
4. Can I take herbs with prescription medication?
   If you are taking prescription medication and/or currently under treatment by a doctor, we urge you to check with your doctor before taking any herbal supplement. We are not doctors, and are unable to provide any advice related to contraindications or issues with your current medical treatment.
5. Why is there a variance in the dosage directions?
   Certain individuals, their lifestyles and health conditions, vary greatly. While one individual and his/her condition may be slight, another's may be a chronic nature. For the latter, it is recommended that the full dosage may be all that is needed. Many of our customers, having found relief with our products, chose to reduce the dosage by approximately one-half.
6. How long must I wait for results?
   As each individual is different, this is the most perplexing question of all to answer. Reaction time varies with each individual, the extent of his/her condition and, most importantly, each lifestyle. It is important to remember that an illness does not develop overnight and will, in many cases, not disappear immediately. It is best to adopt an attitude of positive conviction and patient persistence. It is also important to allow your body time to adjust to any newly introduced substance. While it is our great hope that you have not sought our assistance as a "last ditch" effort or as a miracle cure, we also hope that you are doing what you can to attend to the needs of your body, mind and spirit. Please examine your lifestyle to determine what factors may have contributed to your current state of health or illness.
   
   Herbal supplements do tend to take a little longer to work. In order to gain the best performance it is important to take the supplements consistently over a period of time. Especially when dealing with ailments that have developed over a period of time. So be patient and consistent.
   
   Diet and Lifestyle is an integral part of the healing process. It is imperative that you determine whether your diet is nourishing you or corrupting your health. If in doubt, please seek the aid of a licensed health-care professional or nutritionist. These professionals can render invaluable service to you in the form of advice and consultation as well as to monitor your condition as it hopefully improves.
   
   It is equally important to make certain that you receive a proper amount of moderate exercise given your age and the condition of your health. This should, likewise, be monitored by a professional, especially when your health has deteriorated to a great extent.

Payment Options

We accept the following major credit cards: Visa, Master Card, and Discover Card. You may also pay using a check or money order when placing your order by mail.

Return Policy

If not completely satisfied, all products may be returned for any reason within 90 days from the original shipping date for a full refund of the product purchase price, except for the shipping fee.

Shipping Policies and Procedures

UNITED STATES: Shipping & handling is just $5.95 for orders within the United States. We usually ship by United States Postal Service.

Tax Policy

We do not charge sales tax.

Back Orders

All of the products on our website are usually in stock. However, on occasion a product may be on back order. If an item is on back order, we will ship the back order item once we have stock at no additional charge.

Payment Security

At TransPacific Health Products we make every effort and take every precaution to protect your personal information. We want you to feel confident and comfortable that your purchase is transacted with the utmost security. We employ the Internet's strongest security technologies, including Secure Sockets Layer (SSL) required to secure the privacy of your billing information.

Alternative Ordering Methods

If you would prefer to place your order offline you can place an order 24 hours a day, every day:

Phone order to: 1-800-336-9636

Mail order to:
TransPacific Health Products

8499 S. Tamiami Trail #274

Sarasota, FL 34238

Fax order to: 941-918-9169
TransPacific Order Form PDF

Need additional assistance?

This page is set up to answer many of the questions our customers frequently ask. If you are not able to find the information you are looking for on this page, or if you would like to make a suggestion about our website or our products please don’t hesitate to contact us. We look forward to hearing from you.

If for any reason you are not completely satisfied with a TransPacific Herbal Product, return the unused portion within 90 days for a full and prompt refund of the purchase price. No questions asked. Your satisfaction is unconditionally guaranteed!